How it works

From booking to journey report, automatically.

picniq is added when the flight is booked. From then on we follow the flight, and the passenger hears from us at the moments that matter, whether the flight goes well or not.

Four steps, no manual work

Booked with picniqThe passenger adds picniq at checkout, or receives it from the airline or travel agent.
Flight trackedLive flight data on every leg. No app to download, no form to fill in.
Outcome detectedOn time, delayed, cancelled or rerouted: picniq knows when it happens.
Passenger informedA clear message in their language, and a journey report if something went wrong.

Two ways a trip can go

The flight is on time

picniq · on arrivalWelcome to New York! Your flight landed on time. Enjoyed the trip? Share it in a review.

Happy passengers are invited to leave a review on Trustpilot, so good experiences get recorded too.

★★★★★

The flight is disrupted

picniq · after landingYour flight was delayed 6h 35m. Rules that may apply: Oman CAA regulation. Your journey report shows what you can ask for and how to claim with the airline directly.

The passenger gets a neutral, fact-based journey report and clear guidance on claiming directly with the airline, if they want to claim at all.

What's in a journey report

What happened

Scheduled and actual times, the type of disruption and the legs affected.

Rules that may apply

Every passenger-rights framework that may cover the journey, across 30+ jurisdictions.

How to claim directly

What to ask for, which documents to keep, and the airline's own claim channel.

How a journey report is built

We don't rely on the airline's explanation. For every disrupted flight, picniq gathers the facts from independent sources, matches them to the passenger's flight and runs them through our jurisdiction engine. Here's how it worked for the delayed Corvana Air flight from our homepage example.

1Collect the facts

Flight statisticsIndependent tracking sources agree: departed 14:20 instead of 07:45 and landed 6h 40m late.

Airport dataNormal operations at Muscat and Riyadh. Under 2% of departures cancelled that day.

WeatherClear skies at both airports, light winds, good visibility all morning.

News & social mediaNo strikes, airspace closures or security incidents reported around the flight.

2Match & check

Matched to the flight

CV 241MCT → RUHFri 1 Aug+6h 35m

Extraordinary circumstances?

Weather: normal
Airports: normal
News & social: nothing reported

None found

Jurisdiction engine · 30+ rule sets

Oman CAA 757/2024: applies
Montreal Convention: applies
Saudi GACA: not met
EU261: no EU airport or airline

3Score & recommend

88/100

Strong

The evidence strongly supports a claim.

RecommendationClaim OMR 108 directly from Corvana Air under Oman's regulation, and keep your receipts.

Offer this to your passengers

Self-serve sign-up. Live in one day.

Become a partner